Delete your EazySchool 360 account

How to request deletion

1. In the app: open the dashboard, scroll to Account, choose Delete account, then confirm. You will be asked to sign in again to prove it is you.
2. On this page: fill in the form below. We email a confirmation link to the address you enter. Opening it proves you own the address.
3. By email: write to hi@avail404.com from the address on your account, or call +91 8015396981. Use this if you signed in only with a phone number, or no longer have access to your account.

What happens next

• Submitting the form or tapping delete in the app only records a request. Nothing is deleted at that moment.
• After you confirm your identity, Avail404 reviews the request and aims to finish within 7 days.
• You get a reference number. Check progress any time on the status page. A request is only marked completed once the deletion has actually been carried out.
• You can withdraw a request in the app before it is approved. After deletion, it cannot be undone.

What we delete

• Your sign-in account and credentials (email, Google or phone sign-in).
• Your profile: name, email address, phone number and photo.
• Your registered devices and push-notification tokens.
• Your access to the school and its data.

What we may keep, and why

A school uses EazySchool 360 to run its own records. Those records belong to the school, which decides what it keeps. Deleting your account does not delete them:

• School records such as student records, attendance, exam results, homework and timetables stay with the school. A parent's request covers the parent's own account only, not their child's records.
• Fee, invoice, payment, receipt and audit records are kept where the school needs them for accounting or the law requires it. Where a record names you, we remove what we can without breaking the record.
• Backups and system logs are overwritten on their normal schedule.

For how long specific records are kept, and what the school is responsible for, see the EazySchool 360 privacy policy. To ask a school to remove its own records, contact the school.

School administrators and closing a school

Deleting your account is different from closing a school. We never delete a school because one administrator asked to delete their own account. If you are the only administrator of your school, we cannot complete the request until another administrator is added, so the school is not left without anyone able to manage it. To close a whole school and its data, the school's administrator should email hi@avail404.com from the address on the school account.

Questions

Email hi@avail404.com or call +91 8015396981. More about Avail404 at www.avail404.com.