Privacy Policy

Who is responsible for what

Each school decides which students, parents and staff to add and how its records are used. For that school data, the school decides the purposes, and Avail404 processes it on the school's behalf to run the service. Avail404 is responsible for the security of the service and for the sign-in accounts it provides.

Information handled

• Account: name, email address, phone number, role, school and branch, and sign-in method (email and password, Google sign-in, or a one-time code sent to your phone over WhatsApp).
• School records entered by the school: students and their guardians, class and section, attendance, timetables, homework and submissions, exam marks and results, leave applications and any documents attached to them, announcements and messages, fee structures, invoices, payments and receipts, and staff records and documents.
• Device and technical data: a push-notification token for each signed-in device, and crash and diagnostic reports.
• Audit records: who created or changed a record and when.

We do not sell personal information and we do not use it for advertising.

How it is used and who can see it

Information is used to provide the service: signing you in, showing each person only what their role allows, sending school notices, and keeping records. Access is limited by school, branch and role. A parent sees their own children's information; staff see what their role requires. Avail404 staff access data only to operate, secure and support the service.

Service providers

• Google Firebase / Google Cloud hosts authentication, the database, file storage, push notifications, app integrity checks and crash reports. Our data is stored in the Mumbai (asia-south1) region.
• Google sign-in, only if you choose it.
• Meta (WhatsApp) delivers one-time sign-in codes to your phone number, only if your school enables phone sign-in.

Deleting your account and data

You can ask for your account and personal data to be deleted in the app (Dashboard, Account, Delete account) or on our account deletion page, without installing the app. We verify your identity, review the request and aim to complete it within 7 days.

We delete your sign-in account, profile details, registered devices and your access. Records that belong to the school, such as student records, attendance and results, remain with the school, and fee, invoice, payment, receipt and audit records may be kept where the school needs them or the law requires. Where such a record names you, we remove what we can without breaking it. A parent's request covers the parent's own account, not their child's school records. For school records, contact the school.

How long information is kept

School records are kept while the school uses the service and until the school deletes them or closes its account, subject to legal requirements for financial records. Backups are overwritten on their normal schedule. Push tokens are removed when you sign out or stop using a device.

Security

Data is encrypted in transit, schools are isolated from one another by server-side access rules, and sign-in is required for all school data. No system is perfectly secure; if you notice a problem, tell us at once.

Children

Students are added by their school, not by themselves. Students do not hold accounts; parents and guardians access their child's information through their own account.

Contact

Avail404 · hi@avail404.com · +91 8015396981 · www.avail404.com

We will post any change to this policy on this page and update the date above.